.chat-container{position:fixed;bottom:30px;left:30px;width:380px;height:500px;background:#fff;border-radius:16px;box-shadow:0 20px 60px #386eb526;display:flex;flex-direction:column;overflow:hidden;transform:translateY(10px);animation:slideUp .4s ease-out forwards;border:1px solid rgba(56,110,181,.1);z-index:9999}@keyframes slideUp{to{transform:translateY(0)}}.chat-header{background:linear-gradient(135deg,#386eb5,#4a7bc8);color:#fff;padding:20px;display:flex;align-items:center;gap:12px}.status-dot{width:10px;height:10px;background:#4ade80;border-radius:50%;animation:pulse 2s infinite}@keyframes pulse{0%,to{opacity:1}50%{opacity:.5}}.header-info h3{font-size:16px;font-weight:600;margin-bottom:2px}.header-info p{font-size:12px;opacity:.9}.chat-actions{margin-inline-start:auto;display:flex;gap:8px}.action-btn{width:32px;height:32px;background:#fff3;border:none;border-radius:8px;color:#fff;cursor:pointer;display:flex;align-items:center;justify-content:center;transition:background .2s}.action-btn:hover{background:#ffffff4d}.chat-messages{flex:1;padding:20px;overflow-y:auto;display:flex;flex-direction:column;gap:16px}.chat-messages::-webkit-scrollbar{width:4px}.chat-messages::-webkit-scrollbar-track{background:#f1f1f1}.chat-messages::-webkit-scrollbar-thumb{background:#386eb5;border-radius:4px}.chat-container .message{display:flex;gap:12px;animation:messageSlide .3s ease-out}@keyframes messageSlide{0%{opacity:0;transform:translateY(10px)}to{opacity:1;transform:translateY(0)}}.chat-container .message.user{flex-direction:row-reverse}.chat-container .avatar{width:36px;height:36px;border-radius:50%;display:flex;align-items:center;justify-content:center;font-weight:600;font-size:14px;flex-shrink:0}.chat-container .agent-avatar{background:linear-gradient(135deg,#386eb5,#4a7bc8);color:#fff}.chat-container .user-avatar{background:linear-gradient(135deg,#6b7280,#9ca3af);color:#fff}.chat-container .message-content{background:#f8fafc;padding-block:12px;padding-inline:16px;border-radius:12px;max-width:260px;font-size:12px;line-height:1.5;border:1px solid #e2e8f0}.chat-container .message.user .message-content{background:linear-gradient(135deg,#386eb5,#4a7bc8);color:#fff;border:1px solid #386eb5}.chat-container .message-time{font-size:11px;color:#64748b;margin-top:4px;text-align:center}.typing-indicator{display:flex;gap:4px;align-items:center;padding-block:12px;padding-inline:16px;background:#f8fafc;border-radius:12px;border:1px solid #e2e8f0}.typing-dot{width:6px;height:6px;background:#386eb5;border-radius:50%;animation:typing 1.5s infinite}.typing-dot:nth-child(2){animation-delay:.2s}.typing-dot:nth-child(3){animation-delay:.4s}@keyframes typing{0%,60%,to{opacity:.3}30%{opacity:1}}.chat-input{padding:20px;border-top:1px solid #e2e8f0;background:#fff}.input-container{display:flex;gap:12px;align-items:flex-end}.input-field{flex:1;border:1px solid #e2e8f0;border-radius:12px;padding-block:12px;padding-inline:16px;font-size:14px;resize:none;font-family:inherit;max-height:80px;min-height:50px;transition:border-color .2s}.input-field:focus{outline:none;border-color:#386eb5;box-shadow:0 0 0 3px #386eb51a}.send-btn{width:50px;height:50px;background:linear-gradient(135deg,#386eb5,#4a7bc8);border:none;border-radius:12px;color:#fff;cursor:pointer;display:flex;align-items:center;justify-content:center;transition:transform .2s}.send-btn:hover{transform:scale(1.05)}.send-btn:active{transform:scale(.95)}.chat-toggle{position:fixed;bottom:30px;left:30px;width:60px;height:60px;background:linear-gradient(135deg,#386eb5,#4a7bc8);border:none;border-radius:50%;color:#fff;cursor:pointer;display:flex;align-items:center;justify-content:center;box-shadow:0 8px 32px #ffffff4d;transition:transform .2s;z-index:9999}.chat-toggle:hover{transform:scale(1.05)}.notification-badge{position:absolute;top:-2px;right:-2px;width:20px;height:20px;background:#ef4444;border-radius:50%;display:flex;align-items:center;justify-content:center;font-size:12px;font-weight:600;color:#fff;border:2px solid white}.message-content.failed{color:#dc3545;font-weight:700}.failed-label{color:#dc3545;font-size:.8rem;margin-inline-start:5px}.chat-container .avatar{width:36px;height:36px;min-width:36px;min-height:36px;border-radius:50%;display:flex;align-items:center;justify-content:center;font-weight:600;font-size:14px;flex-shrink:0}.chat-container .avatar img{width:22px;height:22px;object-fit:contain}[dir=rtl] .chat-container,html[dir=rtl] .chat-container,[dir=rtl] .chat-toggle,html[dir=rtl] .chat-toggle,[dir=rtl] .whatsapp-toggle,html[dir=rtl] .whatsapp-toggle{right:30px;left:auto}[dir=rtl] .chat-container .send-btn svg,html[dir=rtl] .chat-container .send-btn svg{transform:scaleX(-1)}.whatsapp-toggle{position:fixed;bottom:102px;left:30px;width:60px;height:60px;background:linear-gradient(135deg,#25d366,#128c7e);border:none;border-radius:50%;color:#fff!important;cursor:pointer;display:flex;align-items:center;justify-content:center;box-shadow:0 8px 24px #25d36666;transition:transform .25s cubic-bezier(.34,1.56,.64,1),box-shadow .25s ease,background .25s ease;z-index:9998;text-decoration:none!important}.whatsapp-toggle:hover{transform:scale(1.08) translateY(-2px);box-shadow:0 12px 28px #25d3668c;background:linear-gradient(135deg,#2ae771,#16a34a);color:#fff!important}.whatsapp-toggle:active{transform:scale(.95);color:#fff!important}.whatsapp-toggle .whatsapp-icon{width:32px;height:32px;fill:currentColor;transition:transform .2s ease}.whatsapp-toggle:hover .whatsapp-icon{transform:scale(1.05)}.whatsapp-pulse{position:absolute;inset:-3px;border-radius:50%;border:2px solid rgba(37,211,102,.6);animation:whatsappPing 2.4s infinite cubic-bezier(.4,0,.6,1);pointer-events:none;opacity:0}@keyframes whatsappPing{0%{transform:scale(.95);opacity:.8}60%{transform:scale(1.25);opacity:0}to{transform:scale(1.35);opacity:0}}@media (max-width: 900px){.chat-container{width:calc(100% - 30px);max-width:380px;left:15px;bottom:20px}.chat-toggle{left:20px;bottom:20px!important}.whatsapp-toggle{left:20px;bottom:90px!important}[dir=rtl] .chat-container,html[dir=rtl] .chat-container{right:15px;left:15px;width:calc(100% - 30px);max-width:380px}[dir=rtl] .chat-toggle,html[dir=rtl] .chat-toggle,[dir=rtl] .whatsapp-toggle,html[dir=rtl] .whatsapp-toggle{right:20px;left:auto}body:has(.mobile-quick-bar) .chat-toggle{bottom:58px!important}body:has(.mobile-quick-bar) .whatsapp-toggle{bottom:128px!important}body:has(.mobile-quick-bar) .chat-container{bottom:64px!important}}.chat-mode-picker{padding:12px 16px;border-top:1px solid #e2e8f0;background:#f8fafc;display:flex;flex-direction:column;gap:8px}.chat-mode-picker[hidden],.chat-mode-bar[hidden],.chat-mode-disclaimer[hidden]{display:none!important}.chat-mode-picker-title{margin:0;font-size:13px;font-weight:600;color:#1e293b}.chat-mode-option{display:flex;align-items:center;gap:12px;width:100%;padding:10px 12px;background:#fff;border:1px solid #dbe4f0;border-radius:12px;text-align:start;cursor:pointer;transition:border-color .2s ease,box-shadow .2s ease}.chat-mode-option:hover,.chat-mode-option:focus-visible{border-color:#386eb5;box-shadow:0 4px 14px #386eb526}.chat-mode-option strong{display:block;font-size:13px;color:#0f172a}.chat-mode-option small{display:block;font-size:12px;color:#475569;line-height:1.4}.chat-mode-option-icon{width:34px;height:34px;min-width:34px;border-radius:10px;display:flex;align-items:center;justify-content:center;color:#fff;background:linear-gradient(135deg,#386eb5,#4a7bc8)}.chat-mode-option[data-chat-mode=ai] .chat-mode-option-icon{background:linear-gradient(135deg,#6366f1,#a855f7)}.chat-mode-bar{display:flex;align-items:center;justify-content:space-between;gap:8px;padding:6px 16px;border-top:1px solid #e2e8f0;background:#f8fafc}.chat-mode-disclaimer{font-size:11px;color:#64748b;line-height:1.3}.chat-mode-switch{margin-inline-start:auto;padding:4px 12px;font-size:12px;font-weight:600;color:#386eb5;background:#fff;border:1px solid #c2daf6;border-radius:999px;cursor:pointer;white-space:nowrap}.chat-mode-switch:hover{background:#ebf3ff}.message.system{justify-content:center}.system-note{margin:4px auto;padding:4px 12px;font-size:12px;color:#475569;background:#f1f5f9;border-radius:999px;text-align:center}.typing-dots{display:inline-flex;gap:4px;align-items:center;height:16px}.typing-dots span{width:6px;height:6px;border-radius:50%;background:#94a3b8;animation:chatTyping 1.2s infinite ease-in-out}.typing-dots span:nth-child(2){animation-delay:.15s}.typing-dots span:nth-child(3){animation-delay:.3s}@keyframes chatTyping{0%,80%,to{opacity:.3;transform:translateY(0)}40%{opacity:1;transform:translateY(-3px)}}.message-ai-label{display:inline-flex;align-items:center;gap:4px;margin-bottom:4px;padding:1px 8px;font-size:11px;font-weight:600;color:#6d28d9;background:#f3e8ff;border-radius:999px}.message-content.ai-answer{border-inline-start:3px solid #a855f7}